Shipping Policy 

Effective Date: March 31, 2026  |  Last Updated: March 31, 2026 

How Our Shipping Works 

XLR8 orders are shipped directly to you from one of our trusted supplier partners. We do not hold inventory ourselves. This allows us to offer a wide range of products, but it also means that shipping times may vary depending on the supplier fulfilling your order and their location. 

Order Processing 

Orders are typically processed and forwarded to our fulfilment partners within 1–2 business days of receipt, excluding weekends and public holidays. You will receive a confirmation email with tracking information once your order has been dispatched by the supplier. 

Estimated Delivery Times 

Delivery times vary depending on the supplier and destination. Estimated delivery times after dispatch: 

•     Domestic (Canada): 5–14 business days 
•     United States: 7–21 business days 
•     International: 14–30 business days 

These are estimates only. XLR8 is not responsible for carrier or customs delays. If your order has not arrived within the estimated window, please contact us and we will follow up with the supplier on your behalf. 

Shipping Rates 

Shipping rates are calculated at checkout based on your location and order details. Rates may vary between products depending on the supplier. Free shipping thresholds, where available, will be displayed at checkout. 

Multiple Shipments 

If your order contains products from more than one supplier, your items may arrive in separate packages and at different times. You will receive individual tracking numbers for each shipment. 

United States & International Shipping 

We currently ship to the United States and select international destinations. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. XLR8 is not responsible for customs delays or fees. 

Tracking Your Order 

Once your order ships, you will receive a tracking number by email. You can use this number on the carrier's website to monitor your delivery status. If you have not received tracking information within 5 business days of your order confirmation, please contact us at info@xlr8supplements.com. 

Lost or Damaged Shipments 

If your order arrives damaged or is confirmed lost by the carrier, contact us immediately at info@xlr8supplements.com. We will liaise with our supplier partner and the carrier to resolve the issue and, where applicable, arrange a replacement or refund.